• Provide assistance to users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems.
• Guide users through step-by-step solutions to resolve issues.
• Document and track support requests in a ticketing system.
• Install, configure, and maintain software applications and systems.
• Offer training and support for new software and tools.
• Collaborate with engineering and product teams to address complex issues.
• Develop and update technical documentation and user guides.
• Provide timely follow-up and ensure customer satisfaction.
• Stay current with technology trends and updates.