A Help Desk Support professional provides assistance to customers and employees experiencing technical issues with software, hardware, or other IT-related products. Their responsibilities typically include:

• Responding to incoming support requests via phone, email, or chat.
• Diagnosing and troubleshooting technical problems.
• Providing step-by-step guidance to users to resolve issues.
• Logging and tracking support tickets in a system.
• Escalating complex issues to specialized teams when necessary.
• Maintaining documentation of common issues and resolutions for future reference.
• Conducting basic training sessions for users on new software or processes.
• Ensuring timely follow-up and resolution of customer inquiries.