An IT support specialist is responsible for providing technical assistance and support to end-users. Their duties typically include:

• Responding to user inquiries and troubleshooting hardware and software issues.
• Installing, configuring, and maintaining computer systems and applications.
• Performing network troubleshooting and connectivity issues resolution.
• Documenting support processes and maintaining records of user interactions.
• Assisting with the implementation of new technologies and updates.
• Providing training to users on various software and hardware tools.
• Monitoring and maintaining computer systems and networks for optimal performance.
• Collaborating with other IT staff to resolve complex issues.