• Provide technical support and assistance to end-users via phone, email, or chat.
• Troubleshoot hardware, software, and network issues.
• Document and track user issues in a ticketing system.
• Resolve problems efficiently to minimize downtime for users.
• Educate users on software and hardware features and troubleshooting steps.
• Collaborate with IT teams to escalate complex issues.
• Maintain and update technical documentation and user guides.
• Set up and configure new hardware and software for users.
• Monitor system performance and recommend improvements.