An Application Support Analyst is responsible for providing technical support and troubleshooting for software applications used within an organization. Their key duties include:

• Monitoring application performance and resolving issues related to application functionality.
• Interacting with users to understand their technical problems and providing solutions.
• Documenting and tracking issues in a ticketing system, ensuring timely resolution.
• Collaborating with development teams to apply fixes or enhancements to applications.
• Conducting user training sessions to help staff utilize applications effectively.
• Maintaining application documentation, including user guides and support manuals.
• Managing application upgrades and patches in coordination with software vendors.
• Performing root cause analysis to identify underlying issues.

Overall, they play a crucial role in ensuring that software applications run smoothly and that end-users have the support they need to be productive.