A Help Desk worker provides technical support and assistance to end-users experiencing issues with hardware, software, and network systems. Their responsibilities include:

• Responding to support requests via phone, email, or chat.
• Troubleshooting technical problems and guiding users through solutions.
• Documenting issues and resolutions in a ticketing system.
• Escalating complex issues to higher-level technical staff when necessary.
• Providing training and documentation for users on software and tools.
• Monitoring and maintaining the help desk infrastructure to ensure optimal performance.
• Staying updated on the latest technological developments to provide informed support.