A Support Specialist is responsible for providing assistance and guidance to customers or clients regarding products or services. Their primary duties include:

• Responding to customer inquiries via phone, email, or chat.
• Troubleshooting technical issues and providing solutions.
• Documenting customer interactions and maintaining records of issues and resolutions.
• Collaborating with other departments to resolve complex issues.
• Educating customers about product features and functionalities.
• Performing regular follow-ups to ensure customer satisfaction.
• Updating user manuals and support documentation as necessary.

Support Specialists play a vital role in enhancing customer experience and ensuring that customer concerns are addressed promptly.