A Problem Manager is responsible for managing the lifecycle of all problems that occur in an IT environment. Their main duties include:

• Identifying and detailing the root cause of incidents to prevent future occurrences.
• Facilitating and coordinating problem management processes across various teams.
• Documenting problems and solutions for knowledge management purposes.
• Prioritizing problem resolutions based on business impact.
• Communicating effectively with stakeholders regarding problem status and updates.
• Conducting post-implementation reviews to ensure solutions are effective.
• Utilizing data analysis to identify trends and suggest preventive measures.

The Problem Manager plays a critical role in enhancing IT service quality and minimizing disruptions.